CNH Industrial is a major provider of equipment and services for the agriculture and construction sectors. The company’s manufacturing facility in Grand Island, Nebraska, houses 14 Ursviken OptiFlex machines – most of them over 15 years old.
The key to success has been an ongoing relationship with the service team
“The Ursviken service department is second to none. We have an ongoing relationship with the service team, and they know our products in and out,” says Kevin Cooley, Fabrication Manager at CNH Industrial. “It’s easy to call service because they know the history of the machine and they have worked on it multiple times. It’s truly a working partnership and that’s the key for us. They can usually walk us through anything that needs to be done over the phone, before we need to bring a service tech in on-site,” he continues.
“The Ursviken service department is second to none.”
– Kevin Cooley, Fabrication Manager at CNH Industrial
Reliable operation day in, day out
Besides the working partnership with Ursviken service, a top priority for CNH Industrial is keeping the machines continuously producing accurate results. “The biggest thing about Ursviken machines to us is the reliability. We have had these machines for over 15 years, and I know every day I’m going to be able to go in and my guys will be able to count on that machine running,” says Mr. Cooley.
The facility in Grand Island focuses its production on agricultural vehicle and combine parts. The tolerances are fairly tight, and the 15-year-old OptiFlex machines continue to deliver great results. “These machines are very, very capable of repeating every single time,” Mr. Cooley states.
Read more about Ursviken Service.